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Auto Save Transcripts |
| Lead Chat can automatically save each transcript for future analysis. |
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Capture Visitor Data |
| Capture visitor's IP, time, browser information, monitor information, pages they have visited, and other crucial data. |
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Operator Console Monitor |
| Monitor your operator online/offline status in real-time. This is useful when you are training or monitoring operator performances. |
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Operator Online/Offline Activity Monitor |
| Monitor operator online/offline activity throughout the day. Track the total hours your operators have spent Online and when they went Offline. |
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Operator Rating System |
| Know the performance level of each operator at any given time with Operator Rating system. After each support session, visitors have an option to rate the operator's support level. |
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Visitor Traffic Monitor |
| Monitor your website traffic in REAL-TIME. Know exactly how many visitors are on your site, where they came from, which page they are viewing, and how long they've been on your site. |
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Daily Request Reports |
| View comprehensive reports of the number of request taken, rejected, not taken, or initiated by each operator and department, daily or monthly view. |
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Log Transcripts |
| Transcripts are logged with operator's information, visitor's name, ip, time and other relevant data. |
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Traffic Monitor Refresh Rate |
| Control the refresh rate of the traffic monitor to fit your preference. This comes useful when you want to pause the monitor to carefully evaluate your traffic data. |
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Canned Responses |
| Store commonly used message so you can quickly access them during support. Maximize your productivity and support by immediately providing the answers your visitors need. |
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